Shipping & Returns
LJILJAN is an independent brand rooted in the diaspora. We produce our pieces in small, intentional batches and want you to feel confident ordering from us.
Returns & Exchanges
- We accept returns or exchanges within 14 days of delivery
- Items must be unworn, unwashed, and in original condition
- Customers are responsible for return shipping
Items marked Final Sale are not eligible for return or exchange.
Sizing
Please review the size chart carefully before ordering.
If you’re between sizes, we generally recommend sizing up for a more relaxed fit.
To be sure, we suggest measuring a garment you already own and love (armpit to armpit) and comparing it to our size chart.
Quality Guarantee
We stand behind our products.
If we make a mistake — such as a misprint, defect, or incorrect item — we’ll make it right.
- Email hello@ljiljan.shop within 7 days of delivery
- Include your order number and a clear photo of the issue
- We’ll send a replacement (if available) or issue a full refund
- No need to return the damaged item
Order Changes & Cancellations
Orders can be canceled or modified within 1 hour of purchase.
After that window, orders enter production and cannot be changed.
Shipping Issues
Incorrect Address:
Please double‑check your shipping address at checkout. If an order is returned due to an incorrect address, the customer is responsible for re‑shipping costs.
Lost in Transit:
If a package is lost while in transit, we’ll file a claim and replace or refund the order.
Marked Delivered but Missing:
If tracking shows “Delivered” but the package cannot be located, please check with neighbors or your local post office. We cannot be responsible for packages stolen after delivery.