Shipping & Returns
LJILJAN is an independent brand rooted in the diaspora. We produce in small, intentional batches — many of our pieces are made to order rather than sitting in a warehouse — and we want you to feel confident ordering from us.
Fulfillment & Shipping
Most US orders arrive within 5–12 business days from the day you place them.
Your total wait = fulfillment time + shipping time.
Fulfillment takes 2–5 business days. Counting starts the next business day after you order — the day you order doesn't count, and neither do weekends or holidays. Timing depends on order volume, fulfillment center capacity, and product availability. You'll receive a tracking email once your order ships.
United States
- Free Standard Shipping: 3–7 business days after fulfillment
- Free Express Shipping: 1–3 business days after fulfillment · select items only
International
Shipped via standard flat-rate service after the same 2–5 business day fulfillment window. Delivery takes 5–20 business days depending on destination country and customs processing.
Total: 7–25 business days from order date.
Delivery windows may vary by location.
About your tracking
We print your shipping label as soon as your order is fulfilled, which means you'll usually get a tracking email before the package is physically in transit. It can take several business days for the first carrier scan to appear, and tracking may go quiet for stretches while your package moves between sorting hubs. This is normal and doesn't mean anything is wrong.
Orders with multiple items are sometimes shipped separately. If that happens, you'll get a tracking email for each shipment and it will tell you which items are in that package.
If your US order hasn't arrived within 12 business days, or your international order within 25, email us at hello@ljiljan.shop with your order number and we'll track it down.
Returns & Exchanges
We accept returns or exchanges within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition
- Customers are responsible for return shipping
Items marked Final Sale, Custom Orders, or Limited Items (for example, World Cup jerseys) are not eligible for return or exchange.
If the problem is a defect or something we got wrong, that's covered under our Quality Guarantee below — different window, and you don't pay return shipping.
Sizing
Please review the size chart carefully before ordering. If you're between sizes, we generally recommend sizing up for a more relaxed fit. To be sure, measure a garment you already own and love (armpit to armpit) and compare it to our size chart.
Quality Guarantee
We stand behind our products. If we make a mistake — a misprint, a defect, or the wrong item — we'll make it right.
- Email hello@ljiljan.shop within 7 days of delivery
- Include your order number and a clear photo of the issue
- We'll send a replacement (if available) or issue a full refund
- No need to return the damaged item
This 7-day window applies to defects and errors only. Standard returns and exchanges follow the 14-day policy above.
Order Changes & Cancellations
Orders can be canceled or modified within 1 hour of purchase. After that window, orders enter production and cannot be changed.
Shipping Issues
Incorrect address. Please double-check your shipping address at checkout. If an order is returned to us because the address was wrong, the customer is responsible for re-shipping costs.
Lost in transit. If a package is lost while in transit, we'll file a claim and replace or refund the order.
Marked delivered but missing. If tracking shows "Delivered" but the package can't be located, please check with neighbors and your local post office first. We can't be responsible for packages stolen after delivery.
Last updated: September 2026